Feedback. It sounds so basic. So obvious. It’s easy to get distracted by the latest HR tech, the robots, Uber’s garbage fire. But feedback deserves our attention. Mostly because we’re terrible at it, and that is at the root of so many problems and missed opportunities in our organizations. We think we get it, but I have my doubts. You can tell because so many people talk about feedback like it’s a chore.
Posts from the ‘Leadership’ Category
There’s been a string of startup scandals involving people practices in the news recently, and I’m getting really tired of reading variations on the phrase: “If only they’d had HR….” Every time I come across a headline or a quote that advances this notion, my eyelid starts twitching.
As the late, great Whitney Houston said: “Crack is whack”. Truthfully, it’s pretty hard to expand or improve upon Ms. Houston’s assessment of this particular issue, which is why it’s taken me a while to extract the deeper lessons that I knew lurked under the sordid surface of the Rob Ford fiasco.
Rob Ford is my mayor. That is, he was inflicted on me by a significant proportion of my fellow Torontonians in our most recent mayoral election. But I don’t hold it against them; truly we lacked compelling alternatives, and they were all probably in a drunken stupor anyway, so how can I hold them responsible? The point is, while the world held witness to the most surreal, ‘Daily Show’ worthy portion of Mr. Ford’s downward spiral, the good people of Toronto have had to endure actually having him as the mayor of the fourth largest city in North America. This reality holds some genuinely important lessons about leaders and the organizations that create and empower them, buried as they might be under a fine, white powder.