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Posts tagged ‘HR Automation’

HR and the Hazards of Automation

As HR evolves, one of the many challenges we face as a profession is how best to deliver value to our organizations in ways that are aligned with the leaner, fast-moving nature of today’s business landscape. The wide adoption of HR technology, self-service models, and outsourcing are a few methods that the HR profession has increasingly turned to in an effort to place limits on the admin-focused work that has threatened to overwhelm our function. And yet…this kind of automation is unacknowledged as a delicate art; a balance must be sought. We need only look to the larger market for examples…

In recent years a handful of telecom and tech service companies have begun advertising the ease with which their customers can access a “real human being’ by phone as a key differentiator of their service. A real human- imagine! Read more