Feedback. It sounds so basic. So obvious. It’s easy to get distracted by the latest HR tech, the robots, Uber’s garbage fire. But feedback deserves our attention. Mostly because we’re terrible at it, and that is at the root of so many problems and missed opportunities in our organizations. We think we get it, but I have my doubts. You can tell because so many people talk about feedback like it’s a chore.
For all the talk about the “Future of Work”, it still seems a bit abstract, doesn’t it? It can feel like we have quite enough to deal with in the Present of Work, without thinking about what the future might hold. Automation, AI, “Precarious Employment”; the subject is awash in sometimes confusing jargon. Indeed, aside from taking the odd Uber, most HR professionals I know view the “Gig Economy” as a bit of a buzzword, not as an immediate reality requiring our attention.
I’ve come to believe that we’re wrong about that. In fact, I think that the haze of information about what is happening, and what is possible, have obscured a clear shift in the labour market that we need to be paying closer attention to.
What IS the “Gig Economy”?
Gig economy: “The use of online platforms to engage in project- or task-based freelance work delivered over the Internet.” (via iLabour)
I am utterly delighted to have contributed this very blog post to a just-released eBook called Humane Resources. This project is an anthology of HR blogs from more than 50 authors, compiled and produced by David D’Souza out of the U.K. who blogs at 101 Half Connected Things. The eBook is currently available for purchase in the Amazon Kindle store for $2.99 – every cent of which will go to charity (including OCD Action and Cancer Research UK), AND will be available free next week. It is a wide-ranging, entertaining, intelligent, and contradictory mash-up that represents the breadth, diversity and paradox that characterize Human Resources today. I love it, and I hope that you’ll check it out, tell us what you think, or even write a review on Amazon. I’m so proud and grateful to be part of this international collaboration – many thanks to David and my fellow contributors!
I strongly dislike the phrase “put the human back in human resources”. In part because it has become an unimaginative cliché and also because it usually sits atop a passive-aggressive treatise pleading with HR people to stop being such heartless, paper-loving bureaucrats and realize that employees are people too.
The premise underlying these arguments is usually that doing HR well is really just a matter of caring about people. This is nonsense, and does our profession a significant disservice. To see what this belief has wrought, ask 10 HR students why they want to work in HR, and I will wager money that at least 7 of them will say “ Because I’m a real ‘people person’”. Sigh….. Read more
I really enjoyed this recent Forbes article “Don’t Just Bash HR. Help it Succeed.” In it, Ron Ashkenas talks about the transition that HR is going through, and the fundamental shift in some organizations’ thinking about where many HR accountabilities should reside. Here’s a quote from the article:
“So HR’s evolution…does not just concern changing HR. It’s also about helping managers take more accountability for people and culture, and eventually blurring the rigid distinction between ‘HR’ and ‘management’.”
For me, this quote sparked with an idea that’s been rattling around in my head for awhile, based on one of the many things I’ve learned since I entered the non-profit sector a little more than 2 years ago: the concept of capacity-building. Read more
Perhaps the most common question I am asked by candidates in interviews is “What’s the culture like here?” And I understand why. Accepting a job offer after a few interviews sometimes feels like accepting a marriage proposal after sharing a taxi with someone, and this question has become standard candidate-speak for “What would it really be like to work here? But if you read my last post on organizational culture, you’ll know that I believe taken literally, the question “What’s the culture like here?” is much more complicated than it sounds. Read more