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What the People I Learned From in 2018 Learned in 2018

Well, it looks like we made it. 2018 is moving into our rearview mirror and I’ll bet I’m not the only one with mixed feelings about that. This year was turbulent, both generally and personally. I left a beloved team, made the leap into independent consulting (and managed to pack all the usual rookie mistakes into a very short time-frame #overachiever), did a bunch of public speaking, and jumped back into a fascinating new role in an interesting organization, all while grappling with defining a side project related to sexual harassment, complexity, and power. Oh, and the world seemed determined to drift into dystopia.

I felt uncertain and unbalanced the entire year. The upside was that I was especially receptive to learning from others. This year I questioned everything, and was comforted to find others who had already been asking the same (and better) questions; people who didn’t rush to fill the air with simple answers and singular solutions, but inspired me to sit with my uncertainty and try to learn from it. I’m grateful for that, and for them.

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Concept Creep & the Buzzword Arms Race

You keep using that word. I do not think it means what you think it means.”

Inigo Montoya, The Princess Bride

I’ve been thinking a lot lately about how the words we use for important ideas about work ‘diffuse’ over time, and all the problems this creates. Like a game of telephone, as an idea spreads its initial meaning gets refracted through each receiver, who stamps it with her own experience before passing it on. What starts out as a clear concept gets muddier and muddier over time.

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The Space Between

“…complexity is about how things connect far more than what the things are.”  – Dave Snowden

I crashed my brain in August. In the same way that my computer gets slower and slower as I accumulate more and more open tabs, I was finally left with a spinning wheel of mental overload.

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Changing the Pattern

Do you ever feel like you’re having the same conversation over and over again? Maybe it’s with your boss, a colleague, your spouse, a parent, with yourself? I know I do, and it feels like being stuck in a well.

We might use slightly different words, shift our tone or emphasis, but underneath that superficial layer we’re playing out the same interaction again and again.

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At the Threshold – Liminality and New Roles

I began a new role at a new organization a few weeks ago, and I’m once again appreciating the unique and precious experience of being in a liminal space.

The concept of liminality comes from anthropology, and refers to a finite period in which we stand with one foot in a new literal or metaphorical place and identity, and one foot out in our old place and identity. We are still an outsider, but are in the process of deliberately becoming an insider. This is a special, fluid, and confusing time, one in which our understanding is incomplete, and our new role is still solidifying. In a liminal period, we still lack much of the context that insiders have, which means our understanding of the new is incomplete. But this lack of shared history with other insiders (and often the assumptions that shared history creates) can sometimes help us briefly see with greater clarity than the insiders.

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Where the Cracks Come From

Burnout. Like a particularly unforgettable destination, those of us who’ve paid a visit nod knowingly to one another. No matter how long ago it was, we recall the familiar landmarks of our journey with easy clarity. And we never want to go back.

And yet, earlier this year I found myself retracing my steps along the route to burnout. The déjà vu gave way to a gnawing anger at myself. I was older, even a little wiser! How could I let this happen again?

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You Are What You Read

We are awash in great writing. There’s never been a time in history when so many have had access to so much high-quality content, often for no more than the price of a monthly data plan.  As an avid reader, this is a blessing and a curse. I’ve failed again and again to deliberately direct my attention to the things I plan to read, rather than be distracted by enticing articles or blog posts floating along in the current of my Twitter feed.

One of the strategies that’s helping me get better at this has been outsourcing my reading decisions to trusted curators by subscribing to their newsletters. I route these newsletters into a folder in my Gmail inbox and work through them on the weekend. This batching process allows me to scan any links shared in these newsletters in one go and decide which, on balance, seems most relevant, interesting, and thus worth the investment of my reading time.

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Cancer & Resilience in the Workplace: an Interview with Alyssa Burkus

Alyssa Burkus is the Head of Learning Strategy at Actionable, the founder of ShiftWisdom, a cancer survivor, a brilliant and hilarious colleague, and a dear friend of mine. I’ve learned so much from watching her navigate her lymphoma diagnosis, treatment, and recovery  –  about what a bad ass she is, about lymphoma, and about what to do (and what not to do) to support a colleague with cancer.

She and I have had lots of amazing discussions over the years about change, learning, and resilience in the workplace, but I’ve been particularly fascinated by the many parallels that Alyssa has drawn between these topics and her most recent experience with cancer. I wanted to invite you to share in that conversation.

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The Utility of Self-Doubt

For a long-time I took self-doubt as a signal that I lacked knowledge or ability. This was particularly difficult to untangle because early in my career (and at regular intervals since) self-doubt has coincided with a lack of knowledge or ability. But untangling these two things (self-doubt and actual capability) was important, because the relationship isn’t causal, and continuing to believe that it was may have prevented me from capitalizing on the value of self-doubt.

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Organizational Microclimates

I was in San Francisco for work last weekend.  It was great. San Francisco is the perfect city for people that hate being hot, hate being cold, and that love being angry all the time. That’s because of its microclimates. Due to hilly terrain and oceanic currents, weather conditions can vary dramatically between different pockets within the city.

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