It wouldn’t have occured to me to write about technology this week, even after attending Adam Alter’s talk about addictive tech at Rotman on Monday, which made such a big impression on me. Then Austin Kleon’s weekly newsletter landed in my inbox headed by this image, and it felt like a sign.
Working in HR means working with conflict. Often that conflict appears in our inbox or at our office door because it’s reached a stage at which it feels unmanageable to one or more of those involved.
When it lands there, we can find ourselves cast as mediator or referee. I’m sure that I’m not the only one who finds this to be a source of professional frustration; a firefighter called to the scene only after the flames have spread to adjacent buildings.
A major challenge of talking about something as complex as culture is that we have to be reductive to be succinct. Something as layered, nuanced, and invisible would take ages to accurately convey (if we could even put it into words), but often, we try to distill it into a soundbite. A few key words or phrases that we think make our organization distinct from the average company.
“Keep learning. Explore crazy ideas”
“The Customer is Not Always Right”
“Warrior Spirit; Servant’s Heart, Fun-luving Attitude” (Note: Guys, I just found out these are actually Southwest Airlines’ values and I can’t even)
Although most organizations talk about their cultures as being unique and monolithic (that is, consistent throughout the organization, which is often an unstated assumption underlying the practice of hiring for ‘culture fit’), this is rarely the case.
Adaptive. Agile. Responsive.
Whether you believe that the world is changing faster than ever or not, I suspect there is near-universal agreement among leaders that organizations must become more nimble to succeed.
However, as is often the case, the desire for an organization to be something different seems to be strangely disconnected from the doing it will entail at the individual level. That is to say, adaptive and agile sound like fantastic destinations when considered in isolation from the daily practices required to get us there.
Last Monday I was part of a panel at an event titled “Keeping HR Human in a Digital World”. It was a great panel with diverse viewpoints and experience, and a lively audience that stuck around to ask questions and chat.
A question that wasn’t asked, but maybe should have been is:
“What do we even mean by ‘digital’?”
Certainly we all know the literal meaning of ‘digital’, and based on the discussion at this event, we definitely get that a digital world means one with lots of technology…but how is that different than last year, or 5 years ago, or even 10?
This week I attended two events held by networks I’m part of (Strategic Capability Network and Toronto Organization Development Network) that looked at innovation from the organization and individual level.
Innovation risks being yet another superficial buzzword in the HR space, in part because our culture and history as a profession is strongly linked to compliance, risk mitigation, and standardization, which is at odds with an innovative mindset. And yet, it’s clear that to attract the best talent, maintain position in the market, and respond to stakeholder demands, we must embrace it.
I’m doing really well at the saddest goal I’ve ever set. This year, after an honest assessment of where my time was going and a realization that I was consistently overcommiting myself, I faced facts and stopped doing some things. Chief among them was that I stopped going for coffee with people just because they asked me to.
If you had to choose between two employees for your organization, both solid performers, one deeply passionate about their work and profession but who will leave within 3 years, and the other who is looking for a long-term career with your company but sees this work as “just a job”, who would you pick? .
If you chose the passionate employee who’s likely to move on soon, why? I’m not suggesting that this choice is wrong. But I am curious about the reasons behind it.
When I joined Actionable at the beginning of this year I had never worked remotely, aside from the odd day over the years when I worked from home to spare my colleagues from a particularly vicious cold. I’d worked in organizations with remote workers, and had handled plenty of HR challenges and questions related to those arrangements, but I’d never experienced it first hand. Joining a fully remote, distributed organization was daunting: it meant that I needed to figure out how to work remotely for myself, while also understanding the particular needs of a remote and distributed team.
Feedback. It sounds so basic. So obvious. It’s easy to get distracted by the latest HR tech, the robots, Uber’s garbage fire. But feedback deserves our attention. Mostly because we’re terrible at it, and that is at the root of so many problems and missed opportunities in our organizations. We think we get it, but I have my doubts. You can tell because so many people talk about feedback like it’s a chore.